Online Privacy Policy

This document sets forth the c3d Online Privacy Policy (the "Privacy Policy") for this Web site, www.servicedirector.com (the "Site"). If you have objections to the Privacy Policy, you should not access or use this Site. This Privacy Policy does not govern privacy practices associated with offline activities or other c3d web sites.

Changes in Privacy Policy
All "personal information" ("personal information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains) that we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of such collection. c3d reserves the right to change the Privacy Policy from time to time at its sole discretion, and will provide notice of material changes on the home page of the Site. If as the result of such changes, you want to alter the ways in which c3d is allowed to use your personal information, you can do so by following the procedure described below in the section titled "Updating your personal information and privacy preferences." You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy by your continued use of the Site after such notice has been posted for thirty (30) days with the following exception: If at the time you provide personal information to c3d you are given the opportunity (as you currently are) to limit how such information will be used to communicate with you, either by c3d or by third parties, c3d will not change your preference in this regard without your express consent. However, if c3d sells assets (or the assets of a division or subsidiary) to another entity, or c3d (or a division or subsidiary) is acquired by, or merged with, another entity, c3d may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent.

Entities collecting personal information
Personal information on this Site is collected by c3d, LLC. c3d's email address is customersrvc@servicedirector.com.

The Site may contain links to other sites at which personal information is collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that site. That privacy policy should identify the entity that is collecting your personal information.

Collection of Personal Information
As a visitor to this Site, you can engage in many activities without providing any personal information. In connection with other activities, such as subscribing to the SDv1 Forum offered on the Site or utilizing online software applications, c3d may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, c3d may ask that you provide us personal information, such as your first and last name, mailing address (including ZIP code), e-mail address, employer, job title and department, telephone and facsimile numbers, and other personal information. When ordering products or services on the Site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

When you use the Site, c3d or third parties authorized by c3d may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol ("IP") address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. c3d also uses such environmental variables to measure traffic patterns on the Site. Without expressly informing you in each particular circumstance, we do not match such information with any of your personal information.

How Your Personal Information is Used
c3d collects your information in order to record and support your participation in the activities you select. If you subscribe to a service or register a product, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Your personal information is also used to keep you informed about product upgrades, special offers, and other products and services of c3d and selected third parties if you have so opted to receive such communications.

c3d may collect information about the use of the Site, such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually. c3d may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes.

Your Choices with Respect to Personal Information
c3d recognizes and appreciates the importance of responsible use of information collected on this Site. Without your consent, c3d will not communicate any information to you regarding products, services, and special offers available from c3d, although we may find it necessary to communicate with you regarding your use of the services on this Site. Except in the particular circumstances described in this Privacy Policy, c3d will also not provide your name to other companies or organizations without your consent.

There are other instances in which c3d may divulge your personal information. c3d may provide your personal information if necessary, in c3d's good faith judgment, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant, or order or to protect the rights of c3d or others.

Protection of Your Personal Information
The personal information that you provide in connection with registering yourself as a user of c3d products or services or registering an c3d product is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on a secure server that only selected c3d personnel and contractors have access to via password. c3d encrypts your personal information and thereby strives to prevent unauthorized parties from viewing such information when it is transmitted to c3d.

Personal information that you provide that does not constitute Registration Information also resides on a secure server and is only accessible to selected c3d personnel and contractors via password. Since this information is not accessible by you, you will not be asked to select a password in order to view or modify such information.

Please note that any information you post to a public bulletin board or chat room, such as the SDv1 User to User Forums (the "Forums"), is available to all persons accessing that location. Your e-mail address will not automatically be posted on the Forums unless you modify the default setting to permit that. Your e-mail address would then be available to all persons accessing the Forums. In addition, you should be aware that the Forums offers a service in which subscribers are e-mailed a copy of all messages posted to the Forums on a particular topic. Consequently, if you post a message to the Forums, your e-mail address will be sent to those subscribers that have indicated an interest in the topic of your message.

Use of Cookies
When you visit this Site, you can browse the Site and access important information without revealing your identity. In order to improve our Site, we use "cookies" to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, and enables c3d to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. (For some Web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)

While c3d uses cookies to track your visit to ServiceDirector.com, and our Web servers automatically log the IP/Internet address of your computer, c3d does not generally use this information to identify you personally. However, if you expressly provide consent for ServiceDirector.com to "remember" the unique identifier that you select when you register for various activities on the site, that unique identifier will be stored on a cookie on your computer, linked to your registration information, and your navigation path around the site will be tracked. We associate this data to understand how our site and services are being used so we can understand our customers and offer appropriate products and services.

Please note that if you provide c3d with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), c3d cannot guarantee that your most recent privacy preference will be honored.

Also, please note that c3d is not responsible for the content or privacy practices of non-c3d Web sites to which this Site or any other c3d Web site may link. You should review the privacy policy of such sites before using the sites.